| 1987 - |
Consultant, (d.b.a.) Ilene's
Machine, Needham, MA. |
| 2005 | Macintosh services: Training, installation, troubleshooting, network assistance, QA, beta testing, user group and trade show presentations, and FileMaker database development. |
| Editorial services: Technical editing, article creation, product reviews, user manuals and strategic marketing for small businesses, including press relations. | |
| Web services: Site production, html coding, marketing, and search engine optimization. | |
| Research Services: Design survey research projects and write grants. | |
| Photography services: Sports photography, Photoshop editing, slide show, asset management (Portfolio and Cumulus), and DVD creation (iDVD). |
| 1990 - | Small Business and Non-profit Support |
| 2007 | Macintosh Technical Support |
|
Train,
troubleshoot, upgrade, and provide system maintenance and network support to companies on a contract basis. Companies include: Pearson Education,
Heritage Maps, Margaret Freeman, MIT Prof. and book author,
Lionheart Foundation, Families USA Foundation, (health care
advocacy organization), Johnson Antique Refinishing, Eskin
Building Supply, CrockerGraphics, Clueless Computers, C.R.
Bard Electróphysiology, Paté Poste and numerous other small businesses. |
|
| 2003 | Franklin Public Schools, Franklin, MA. |
| Macintosh Technician | |
|
Provide teacher support.
Install software and upgrade 600 computers in K-12
classrooms. Network machines and connect to printing
resources. Mac OS X technical resource. (3-month
contract.) |
|
| 3/99 - | MacFixIt and TechTracker, Portland, OR. |
| 1/03 | Community Directory/ Sr. Editor |
|
Responsible for Forums
administration and community building. Train and supervise
Moderators. Provide Macintosh technical troubleshooting
solutions and respond to user inquiries on forum and via
email. Create special reports as needed. Review products.
(Half-time contract.) |
| 1997 | Third Age, Cupertino, CA. |
| Training Consultant | |
|
Recruited and trained
volunteers. Developed training manuals for a new 50+ chat
network. Hosted celebrity conferences and moderated chat
rooms. Provide technical assistance. |
|
| 1993 - | America Online, Vienna, VA. |
| 2002 | Community Leader/ Forum Consultant |
|
Host Macintosh Operating
System Forum chat. Moderate weekly technical help conference
and solve user problems. Provide written solutions on
message boards. (Volunteer Position.) |
|
| 4/96 - | Talk City, Inc. and LiveWorld, Inc. Campbell, CA. |
| 8/01 | Community Conference Crew |
|
Provided Mac OS Help conferences and interviews with Macintosh gurus. Produced web pages associated with conferences. Hosted weekly Kodak sponsored conferences, plus Internet/HTML help and salon-style conferences. Interviewed special guests including Golda Meir, Wally Lamb, Stuart Alsop, Bill Lessard, David Weinberger (ClueTrain), and EarthWatch scientists. Trained new conference hosts. Provided Internet marketing services, and search engine optimization which increased traffic by 15%. Wrote articles on job hunting for Business Power Magazine. (Half-time contract.) |
|
| 3/94 - | eWorld - Apple Computer, Cupertino, CA. |
| 4/96 | Community Conference Crew |
|
Produced and directed
weekly interviews on job hunting, education software and
psychological issues. Wrote and edited contracts and contest
rules. Provide writing services to special clients including
Regis McKenna and IDG. Respond to user requests on message
boards. Recruit and train volunteers. (Half-time
contract.) |
|
| 1992 - | BMUG Boston Bulletin Board, Boston, MA. |
| 1997 | Message Moderator and Meetings Coordinator |
|
Monitored message board
content and provide technical support to users. Organize
yearly meetings, including educational software show. (Volunteer Position.) |
|
| 1988 - | Boston Computer Society - Macintosh On-line Services, Boston, MA. |
| 1993 | Message Manager |
| Supervise volunteer Message Moderators on bulletin board system. Provide technical assistance to users. Write user documentation. Design on-line surveys. America Online representative for BCS•Mac. (Volunteer Position.) |
Technical Editor, Wiley Publications, IN. Edited Mac OS X (Panther) for Dummies and OS X Time Saving Techniques for Dummies (Panther). Contributing Author, Macintosh Secrets for OS X, 2003 - 2004.Magazine, Web Site, and Public Relations Projects
Technical Editor, Alpha Books, IN. The Complete Idiot's Guide to Mac OS X, by Kate Binder, 2002.
Author, iMacFast & Easy, Primia Books, IN. 2000.
Copy Editor, M & S Rare Books, Newton, MA. Provided desktop publishing and editorial services for a yearly antique book catalog, 1993 - 1996
Technical Editor Prima Publishing. The Essential Works 95 Book, by Barrie Sosinsky, 1996.
Technical Editor, Que Corporation. Big Mac Secrets, 1992.
| 1997 - | Hess Memorial Macworld Events List |
| 2008 | Web Marketing and Event Services |
|
Produce unique event
and web services to Macworld Expo attendees. Sell banner
advertising and issue press releases for the services. Publish Ilene's Machine Newsletter for media and subscribers. Produced four events for company executives.
(http://www.ilenesmachine.com/partylist.shtml.) Inside Mac Radio Interview, Jan. 4, 2003. c|Net Radio Interview, Dec., 2002. Online Tonight radio show interview, Oct. 21, 2002. |
|
| 1/04 - | Spymac Network, Inc., Lethbridge, Ca. |
|
7/04 |
Managing Editor/Public Relations |
|
Edited articles,
provided original content and daily news stories. Authored
and disseminated press releases. Increased registered users
from 42,000 to over 600,000 members in three months.
Represented company at Macworld Expo Boston. |
|
| 2004 - | MacTech Magazine, CA |
| 1998 | Contributing Editor |
|
Write product reviews
and Mac OS articles. Technical Editor for series of
networking articles. Recruited new authors. Wrote series of
articles on Internet community for NetProfessional. (Link: http://www.ilenesmachine.com/articles/cablemodems.html.) |
|
| 2000 - | Tech Republic.com/Tech Pro Guild |
| 1999 | Senior Writer |
|
Wrote monthly in-depth
Macintosh OS articles, book and web site reviews. (Article
link: http://www.ilenesmachine.com/gofishpart1.html.) |
|
| 2000 - | NetGuide Online (in association with NetGuide Magazine), CA. |
| 1999 | Senior Contributing Reviewer |
|
Created Web content
using Oracle Media Server, including a database of wildlife, outdoor and computer sites. Wrote 50 web site reviews weekly. |
Optical Access International, Woburn, MA. Wrote CD Speedster software manual (1996).
Spinnaker Software, Cambridge, MA. Wrote manual for PC and Mac product (1995).
Colliers International, Boston, MA. Wrote database manual for real estate database (1993).
Atticus Software, CT. Super Seven Utilities software manual (1992).
Levanthal Sidman Jewish Community Center, Newton, MA. Revised FileMaker Pro membership database, deliver Macintosh training and technical support to staff, 1996.
Waltham Technologies, Waltham, MA. Developed client contact tracking FileMaker Pro database.
American Executive Management, Waltham, MA. Developed FileMaker Pro database for airline consulting project and provide ongoing computer maintenance.
C.R. Bard, Billerica, MA. Developed multiple FileMaker Pro database products, including Marketing database for Bard Interventional Products, Cost Containment tracking for marketing department and a mail list management database, 1992 - 1994.